from CX to DCX to X – how will disruptive technology change the face of customer experience now and in the future? Mobile, wearables, gamification, are you ready?

listen, engage, empower; what interactions should you encourage in the public space?

build, delver and measure “one version of the truth” across all your online and offline channels.

and put customer centricity at the heart of your business culture to create a truly “outside in” approach.

turn data into actionable insights that drive business strategy and transformational change across product, process and service.

Reach the right audience at the right time with the right message and create an emotional connection to your brand

by making the connection between great customer experience and business outcomes. CSAT, NPS, CES and KPIs, what metrics make sense for you?

covering Design Thinking, Business to Business CX adoption, Voice of the Customer, Employee Engagement and Customer Journey Mapping to highlight just a few…